How Should You Deal with Malware-Infected Phones?

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Nobody likes malware.

And that may be an understatement. Let’s try that again: everybody hates malware. There’s nothing worse than thinking you may be spied on or getting your smartphone damaged through no fault of your own. And it can be a repair shop’s nightmare.

Somebody’s Watching You

We can only imagine what millions of Android users thought when they received news that a new type of malware can manipulate Android devices, and not in a good way.

Called PowerOffHiJack, the malware manipulates your phone so that when you press the power off button, the phone doesn’t actually shut off. It just looks like it does, showing the power off animation and a black screen. But then, it takes control of your device, even being able to make outgoing calls and taking pictures.

In other words, PowerOffHiJack makes your phone spy on you.

Be Nervous, Be Very Nervous 

Needless to say, any Android user reading about the PowerOffHiJack will be understandably nervous. But the malware also has serious implications for buyback programs.

For one, a new number of Android users already affected by the virus—or simply worried about it—may be looking for a new phone.

But should you accept a phone with malware on it? How do you even know? These are questions that surface any time new malware appears, but they should be on your mind at all times.

Accepting phones with malware on it, of course, is a basic business decision. If you’re willing to go through the extra step of removing said malware, you may be able to buy the phone for less money, thus increasing your profit margin. But it’s only beneficial if you know exactly how to detect and remove malware, which often requires in-depth technical knowledge.

An Ounce of Prevention Is Worth a Pound of Cure

If you purchase a phone and don’t have that knowledge, two potentially disastrous outcomes could occur: you may fail to detect it, in which case you may sell an infected phone to a customer. Or you may be unable to remove it, which means you just bought a phone that you can’t resell.

In other words, malware can mess with your buyback program. Develop a strategy for dealing with it now, and you’ll save yourself headaches later on down the road. For more tips and tricks on how to handle these delicate situations, don’t hesitate to contact us!

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Nima Jacob Nojoumi

Teen Entrepreneur. Former adviser @GoDaddy. Founder at House of Genius AZ @HofGAZ. Co-Founder & CEO @GetSourcely. Teamwork makes the dream work.