Don’t Ever Make This Common Buyback Mistake
Making mistakes during the buyback process is all too common. And here’s one of the most common: When a customer brings an Apple phone in for trade, most retailers simply go to the Settings / General / About section to look up the carrier. Or even worse: the retailer might just look to see what carrier’s sim card is in the phone at the time of the trade in, and just assume that the phone is from that carrier.
So What’s the Problem?
The problem is that with iPhones, whatever carriers sim card was last inserted into the sim tray is the carrier that is displayed in the Settings area. This means that a customer can put a Verizon sim card into a Sprint phone and take it in to be traded and, if the retailer doesn’t do a proper inspection of the device, the retailer will end up paying Verizon prices for a less valuable Sprint phone.
We’ve Got the Solution
Here’s the deal: Every iPhone has two model numbers. One is located on the back of the phone (A1533, for example). The other is in the settings area (ME347LL/A, for another example).
Retailers need to check the model number in the Settings area to be sure that they are buying the brand of phone they think they are buying during a buyback transaction. Each carrier has a specific model number in the settings area, but some carriers share the model number that is displayed on the back of the phone.
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